Frequently Asked Questions
How do I choose the right Christmas tree?
Choosing the right Christmas tree depends on the size of your space and your personal preferences. Consider the height and width of the area where you plan to place the tree. Nordmann Fir and Norway Spruce are popular choices for their needle retention and full appearance.
How do I care for my Christmas tree?
To keep your tree fresh, place it in a sturdy stand with plenty of water. Ensure the tree is kept away from direct heat sources like radiators or fireplaces. Water the tree regularly to prevent the needles from drying out.
When should I put up my Christmas tree?
Traditionally, Christmas trees are put up in early December and taken down after the festive season. Some prefer to put up their tree earlier to extend the holiday cheer.
Do you offer artificial Christmas trees?
Yes, we offer a wide range of high-quality artificial Christmas trees in various sizes and styles. These trees are designed to look realistic and can be reused for many years.
Can I recycle my real Christmas tree?
Real Christmas trees can be recycled. Many local councils offer recycling services, or you can compost the tree yourself. Always check local guidelines for the best way to recycle your tree.
How are the trees delivered?
Trees are carefully packaged and delivered to your doorstep. Delivery times may vary depending on your location and the time of year.
What if my tree arrives damaged?
If your tree arrives damaged, please get in touch with our support team. We will assist you with a replacement or refund as appropriate.
Do you ship internationally?
Currently, we only ship within the United Kingdom. Please check our website for any updates on international shipping.
How can I pay for my order?
We accept various payment methods, including major credit cards and PayPal. All transactions are secure and encrypted.
Can I change or cancel my order?
Orders can be changed or cancelled within a limited time after placement. Please contact us as soon as possible if you need to modify your order.
Are there any delivery charges?
Delivery charges may apply depending on the size of your order and your location. Please see our delivery information for more details.
How do I assemble an artificial tree?
Most artificial trees come with instructions and are designed for easy assembly. Typically, the tree branches are hinged and simply need to be unfolded and adjusted.
Why should I choose a real Christmas tree?
Real Christmas trees bring a natural fragrance and authentic look to your holiday decorations. They are also an environmentally friendly choice, as they are biodegradable and can be recycled.
How long will a real Christmas tree last?
With proper care, a real Christmas tree can last throughout the festive season. Regular watering is essential to maintain its freshness.
Do you offer Christmas tree stands?
Yes, we offer a variety of stands suitable for different tree sizes. These are designed to hold the tree securely and provide adequate water.
For more information, please visit our website.